Delivery Cost is £6 regardless of the amount of fabric purchased.
Samples are sent free of charge.
Delivery from date of order to receiving your item is between 3 - 7 working days. Unfortunately, we cannot offer specific times for the delivery at any point but the courier service is an all-day schedule from 8am - 6pm. If there is a specific date you would like your item booked out, please state so in the comment box upon checkout.
Before signing for your delivery you should check that there is no damage to your item, the driver should wait whilst you do this. If your item has been damaged please refuse the delivery and contact us to advise of this as soon as possible. Once signed for we will not entertain any claims for damaged goods.
Every effort is made to adhere to the delivery schedule, but it may be delayed in circumstances beyond our control.
- We DO NOT accept returns for any fabric orders. This is because fabric is cut to your specific requirements.
- DO NOT use the fabric unless it has been fully checked prior for any faults/damages.
- Fabric can ONLY be returned if the item has been damaged in transit or contains manufacturing faults/defects. Fabric is checked before it is dispatched so this is rare.
- If a fault/defect is declared to us and the fabric is returned, we will inspect the fabric upon delivery back to ourselves. If the fabric does not feature a fault/defect, your refund will be rejected, and the item/s will be shipped back to yourself at your own delivery cost.
If an order has been approved for return, please note we are not liable in any way for goods that are lost or damaged in transit to us, so please ensure you package items you want to return carefully. All items that are returned to us will be inspected to ensure they are unused and undamaged, providing they are we will arrange a refund by your original payment method for item(s) returned to us, less any delivery and transaction charges incurred.
Lastly please note if you reject or refuse to accept delivery of your order and send the item(s) back to us via our courier, you will incur a return delivery charge as it is not fair to expect us to pay the return delivery charge for an order you no longer want. So please ensure you carefully read the item descriptions, before ordering to avoid any mistakes and if you need any help whatsoever please email email@example.com or phone: 0191 489 7227 between 9am to 5pm, 5 days a week. If you are refusing or returning an order you must let us know, you can contact us on 0191 489 7227. Customers should check all fabrics within 2 working days of delivery to them for the correct colour and any faults before cutting or using the fabric as claims cannot be entertained thereafter. Fabrics that are delivered folded should be unfolded upon delivery within 48hrs.
We hope this information will help our customers use the website and if you think of something which is missing from our buying information page, please email us to let us know.